Privacy Policy

Last updated: September 8, 2026

This policy explains how Uvatime: Product Families Sync (“the App”) handles data when a merchant installs it on a Shopify store. It is written for Shopify App Store listing requirements and for merchants. It is not legal advice.

Who we are

The App helps merchants group sibling products into families and show optional storefront swatches. Merchants use it through Shopify Admin only—there is no separate merchant password login.

Privacy and support contact: support@uvatime.com.

What we process

We process shop and product data through Shopify’s Admin APIs so the App can create product families, keep linked-product information in sync, and help with storefront setup (including checking that theme blocks are present). Access is limited to the permissions you approve at install.

Shopify is the commerce platform: install, billing, and Admin API traffic follow Shopify’s terms. We do not scrape storefronts or bypass Shopify’s permission model.

What we store

Family membership mainly lives in your Shopify store. On our servers we keep only what is needed to run the App—for example install sessions, shop settings, plan/billing status, and sync job status. We do not keep a full copy of your product catalog.

Customer personal data

The App does not collect or store Shopify customer personal information (names, emails, addresses, or order contents) for storefront shoppers. We respond to Shopify’s mandatory privacy webhooks: customer data requests and customer redactions are acknowledged (we hold no customer personal data to export or delete); shop redaction deletes shop-scoped app data when Shopify requests erasure after uninstall.

How we use data

• Run the embedded Admin app for your shop
• Create and sync product families and linked-product data
• Enforce Free/Pro plan limits and Shopify Billing
• Power optional Pro CSV and API tools when you enable them
• Run reliability features such as sync jobs and integrity scan
• Provide merchant support when you contact us

We do not sell shop or staff data. We do not use shop data for unrelated advertising networks.

Sharing and service providers

Data may be processed by service providers that host the App and its database on our behalf. Shopify processes install, billing, and Admin API traffic under Shopify’s terms. Optional merchant support chat (when enabled) is provided by Crisp; chat messages and the shop domain you share there are processed by Crisp so we can reply. We do not sell your data to third parties.

Retention

• While the App is installed, we retain the operational data needed to run it
• On uninstall, sync job history for the shop is cleared; remaining shop-scoped app data is deleted when Shopify requests shop redaction after its standard post-uninstall window
• Limited support records may be kept as needed for security and support

Security

Connections to the App use HTTPS. Access credentials and optional Pro API keys are treated as secrets. Merchants can revoke or regenerate API keys from Settings if a key is exposed.

Merchant controls

• Uninstall the App from Shopify Admin to stop new processing
• Revoke REST API keys under Settings → API & CSV
• Edit or delete family data in Shopify Admin or the App UI
• Email support@uvatime.com for privacy requests or questions

Children

The App is intended for Shopify merchants and their staff, not for children under 16.

Changes

We may update this page as the App evolves. Material changes will be reflected here with an updated “Last updated” date. Related merchant docs: Getting started, FAQ, Changelog.